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Do you have any questions?

If you run into issues or have a general question make sure to first check the FAQ section below. If you can’t find the answer, please don’t hesitate to contact Jumi support by filling out this form.

Find answers to the most common problems people face.

What you need to know

All of the products purchased through this page are available on your personal account. This account is created when you buy a product from us for the very first time. After purchase you will always receive an email confirmation. Please check your spam folder for this email since sometimes it gets lost there. If you have accidentally bought products with 2 or more accounts, please contact us here so we can add everything to the same account. Login here to access your products.

You can change your password at any time from HERE. You just have to remember your login email address.

We offer refunds for our video courses only. You can ask for a refund if it has been less than 14 days since your purchase and you have completed less than 20% of the course.

We are very strict with this rule and there are absolutely no exception to this ruling.

Please email us HERE and we will look into your situation.

No. You have lifetime access to all courses you have purchased within your personal account. Feel free to watch lessons whenever, wherever, with whatever.
You will maintain lifetime access to all courses you have purchased on my old platform. Only downside is that you will not be able to enroll to any future courses through the old platform. IF you want your account to be moved, please contact us through the form below.

You can create an account only after you’ve purchased something. Straight after your order you will be redirected to a page where you will be able to create your account. This is the account you should always use in the future when purchasing products.